About Us

Learn about our story, meet the team and view our technology platform here.

Our Story

Planetiware IT focuses on delivering an up-to-date, secure and cost effective computer technology infrastructure to small, medium and large scale businesses. Planetiware prides itself about delivering personalised, reliable and quality IT services to a diverse industry range of clientele. We are ready to provide all stages of service, starting from consultation and initial installation to the ongoing support and maintenance of your IT system.

Planetiware understands your business is valuable to you, with time and productivity being key components to ensuring your business continues to deliver. At Planetiware we lighten the load that comes with running a business, and commit to providing your business with a continuous support network. With strengths in problem solving and pre-emptive maintenance we ensure you continue to keep up with the evolving technology demands that come from owning a business.

We offer our clients over 15 years of industry experience. Planetiware provides the infrastructure and wholesome IT service that business owners need. Our long-term clients are highly valued and we aim to support future clients the same way. Planetiware believes providing a personal service, and as we continue to expand, we intend to maintain this quality in all stages of our support.

When it comes to hardware and software, Planetiware is confident in supplying the best investment products that the market has to offer. We have worked hard to build relationships with the suppliers and industry providers, in turn this has allowed us to provide cost effective solutions without compromising the quality. We know that the best solution for our client begins with the right product, so we work towards ensuring we personally identify your requirements and provide a smooth transition into these products that can ultimately optimise and further develop your business.

Our Team

Shaun Moore

Director / Senior Consultant

Tom Webster

IT Specialist

Tamar Bergheim

Business Support

Planetiware Security

Check out our industry standard IT Security package, that will protect your business from global threats.
   

Recommended Technology Platform

Overview

At Planetiware, we work hard to build what we call our "Recommended Technology Platform". We know that using products across this platform will give you a great platform to operate your business from (we know this because we “Eat our own dog food” and use ALL of the services below to run our own company).

Our engineers are trained in and keep up to date with technology across this core set of products to make sure that we can quickly, efficiently and expertly assist you with working with those products. We also maintain a strong network of contract engineers that we can call on for specific expertise in high level or advanced customisation of these core services.

The Platform

  • Dell Servers
  • HP Desktops & Laptops
  • Cyberoam & Sophos Firewalls
  • Cisco Switches
  • HP Printers
  • Cambium Wireless
  • Sophos Endpoint Anti-Virus
  • Datto Backup Solutions
  • Lenovo Laptops
  • Microsoft Azure
  • Microsoft Server Platforms (latest release including Exchange and SQL)
  • Microsoft Virtualisation – Hyper-V
  • Microsoft Windows 7 and above
  • Microsoft Office 2013 and above
  • Office365 Backups
  • Cisco IP Phones

Third Party Vendors

Whilst we pride ourselves on our troubleshooting skills and abilities to solve many different types of technical problems, please bear in mind that for 3rd party products outside our Recommended Platform, it may take us some extra time to familiarise ourselves with managing and supporting these products.

If the issues can and should be supported by the 3rd party vendor, then we may help you liaise with the vendor directly to get the problem solved in the most efficient and timely manner for you. We may still be able to purchase items from other vendors at your request (depending on whether our distributors stock it), however if any unforeseen issues arise in the setup, installation and ongoing use, we may need to invoice you separately for this time.

Get In Touch

If you would like to find out more, or request a quote, feel free to contact us today.